[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/www.lrcomp.cz\/mobilni-telefony-poskytuji-moznost-sms\/#Article","mainEntityOfPage":"https:\/\/www.lrcomp.cz\/mobilni-telefony-poskytuji-moznost-sms\/","headline":"Mobiln\u00ed telefony poskytuj\u00ed mo\u017enost SMS","name":"Mobiln\u00ed telefony poskytuj\u00ed mo\u017enost SMS","description":"Nap\u0159\u00edklad m\u016f\u017eete sice zas\u00edlat kr\u00e1tk\u00e9 textov\u00e9 zpr\u00e1vy prost\u0159ednictv\u00edm \u201eshort message service\u201c (zkratka SMS), ale ve vztahu se z\u00e1kazn\u00edky, byste m\u011bli s touto funkc\u00ed zach\u00e1zet velmi \u00fasporn\u011b. Pos\u00edlejte SMS zpr\u00e1vy jen tehdy, mus\u00edte-li klienta stru\u010dn\u011b a kr\u00e1tce o n\u011b\u010dem informovat. M\u016f\u017ee se nap\u0159\u00edklad jednat o zpr\u00e1vu, \u017ee se zpozd\u00edte na domluvenou sch\u016fzku nebo pokud mu chcete zaslat informaci, \u017ee jste mu […]","datePublished":"2019-12-15","dateModified":"2023-05-15","author":{"@type":"Person","@id":"https:\/\/www.lrcomp.cz\/author\/devene\/#Person","name":"devene","url":"https:\/\/www.lrcomp.cz\/author\/devene\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/82449f5dd313bdc88befc1a2d3138ce45c5e7d5eeee84221e3cf7fbc184b80d3?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/82449f5dd313bdc88befc1a2d3138ce45c5e7d5eeee84221e3cf7fbc184b80d3?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"lrcomp.cz","logo":{"@type":"ImageObject","@id":"\/logo.png","url":"\/logo.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.lrcomp.cz\/wp-content\/uploads\/img_a362749_w4250_t1575751401.jpg","url":"https:\/\/www.lrcomp.cz\/wp-content\/uploads\/img_a362749_w4250_t1575751401.jpg","height":0,"width":0},"url":"https:\/\/www.lrcomp.cz\/mobilni-telefony-poskytuji-moznost-sms\/","about":["Byznys"],"wordCount":441,"articleBody":"Nap\u0159\u00edklad m\u016f\u017eete sice zas\u00edlat kr\u00e1tk\u00e9 textov\u00e9 zpr\u00e1vy prost\u0159ednictv\u00edm \u201eshort message service\u201c (zkratka SMS), ale ve vztahu se z\u00e1kazn\u00edky, byste m\u011bli s touto funkc\u00ed zach\u00e1zet velmi \u00fasporn\u011b. Pos\u00edlejte SMS zpr\u00e1vy jen tehdy, mus\u00edte-li klienta stru\u010dn\u011b a kr\u00e1tce o n\u011b\u010dem informovat. M\u016f\u017ee se nap\u0159\u00edklad jednat o zpr\u00e1vu, \u017ee se zpozd\u00edte na domluvenou sch\u016fzku nebo pokud mu chcete zaslat informaci, \u017ee jste mu po\u0161tou zaslali n\u011bjak\u00e9 podklady. Ale nikdy v\u0161ak nep\u0159iv\u00e1d\u011bjte klienta do takov\u00e9 situace, \u017ee by musel na va\u0161i SMS odpov\u00eddat. Pro\u010d? Nap\u0159\u00edklad zaslan\u00e1 ot\u00e1zka k pot\u0159eb\u011b podklad\u016f k va\u0161\u00ed dal\u0161\u00ed sch\u016fzce, ur\u010dit\u011b vy\u017eaduje podrobnou odpov\u011b\u010f. Tak\u017ee rada zn\u00ed, rad\u011bji zavolejte nebo po\u0161lete e-mail.
 
 
 A pravidla p\u0159i telefonov\u00e1n\u00ed?
 Ur\u010dit\u011b se vyhn\u011bte zvu\u010dn\u00e9mu hlasu. T\u00edm byste z\u00e1kazn\u00edka nudili a tak\u00e9 by z toho mohl \u0161patn\u011b usuzovat o va\u0161\u00ed povaze. Tak\u00e9 nehul\u00e1kejte, nebo naopak nehovo\u0159te p\u0159\u00edli\u0161 potichu. Nemluvte monot\u00f3nn\u011b, zd\u016fraz\u0148ujte d\u016fle\u017eit\u00e9 \u010d\u00e1sti. Tempo \u0159e\u010di a jej\u00ed d\u016fraz by spolu m\u011bly vytv\u00e1\u0159et dynamick\u00fd celkov\u00fd dojem. Nemluvte, ale ani p\u0159\u00edli\u0161 pomalu. Op\u011bt by si klient z toho mohl u\u010dinit negativn\u00ed z\u00e1v\u011bry, kter\u00e9 by se t\u00fdkaly va\u0161\u00ed povahy. A co d\u00e1l? Vedle d\u016frazu a v\u00fdslovnosti byste m\u011bli br\u00e1t p\u0159i telefonick\u00e9m rozhovoru se z\u00e1kazn\u00edkem tak\u00e9 v \u00favahu je\u0161t\u011b dal\u0161\u00ed faktory. Nap\u0159\u00edklad? Vyjad\u0159ujte se co nejp\u0159esn\u011bji a sna\u017ete se nepou\u017e\u00edvat superlativy a klientovi nepochlebujte. Pou\u017e\u00edvejte jednoduch\u00e9 formulace, slova a pojmy a soust\u0159e\u010fte se hlavn\u011b na podstatn\u00e9 informace. Tak\u00e9 je d\u016fle\u017eit\u00e9 se pt\u00e1t, t\u00edm projev\u00edte z\u00e1jem a z\u00e1rove\u0148 m\u016f\u017eete rozhovor \u0159\u00eddit. V neposledn\u00ed \u0159ad\u011b tak\u00e9 ot\u00e1zkami m\u016f\u017eete z\u00edskat \u010das.
 
 
 Nepolevte v aktivit\u011b
 Pokud jste uspokojili klientovu pot\u0159ebu informac\u00ed nebo u\u017e m\u016f\u017eete p\u0159ijmout jeho zak\u00e1zku, m\u011bli byste b\u00fdt bezpodm\u00edne\u010dn\u011b nad\u00e1le aktivn\u00ed. Vzbu\u010fte u klienta tak\u00e9 z\u00e1jem i o jin\u00e9 produkty nebo slu\u017eby va\u0161\u00ed firmy. M\u016f\u017eete to ud\u011blat dopln\u011bn\u00edm prvn\u00ed nab\u00eddky, kterou ji\u017e \u0159e\u0161\u00edte, nebo se zmi\u0148te o pot\u0159eb\u011b \u0159e\u0161en\u00ed v jin\u00e9 oblasti. Bezprost\u0159edn\u011b tak\u00e9 p\u0159edlo\u017ete druhou nab\u00eddku. P\u0159\u00edpadn\u011b byste se m\u011bli sna\u017eit o mo\u017enost domluvit si pro projedn\u00e1n\u00ed druh\u00e9 nab\u00eddky obchodn\u00ed sch\u016fzku.
                                                                                                                                                                                                                                                                                                                                                                                        4.7\/5 - (8 votes)        "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Mobiln\u00ed telefony poskytuj\u00ed mo\u017enost SMS","item":"https:\/\/www.lrcomp.cz\/mobilni-telefony-poskytuji-moznost-sms\/#breadcrumbitem"}]}]